Management consultancy specialising in independent, boutique and lifestyle hotels. A focus on creating high performing and inviting environments, through unique hospitality experiences & delivering high quality personal customer service. Leveraging the unique character of independent hotels to achieve superior guest satisfaction and boost their online reputation. Covering a wide range of areas and services to help businesses achieve sound financial results and returns with their hotel investment.
Training & workshops to excel in customer service & colleague empowerment
Improve your overall guest | customer satisfaction levels
Secret shopper – custom assessments to improve overall performance, operational efficiency & cost control across all departments
Comprehensive audit & consultancy to achieve recognised ratings: AA | Visit Britain | Forbes
Resources and skills to help alleviate the impact of mental health in hospitality